It’s important to be there for your customers when they need you most. Our emergency response answering service guarantees that they’ll be able to reach your helpdesk, maintenance, or emergency services 24 hours a day, seven days a week.
We’re the longest-running answering service in the UK, with bespoke options, crafted over 45 years, which allow you to pick the type of service which works best for your needs. Our staff are experienced in dealing with customer emergencies, and are ready and willing to serve as the point of contact for your business outside of regular work hours.
Our team of receptionists are able to coordinate with your workforce, making sure you accurately and efficiently deploy your mobile team to the areas where they’re needed. What’s more, you can pick and choose what aspects of our emergency response answering service do or don’t work for you.
Early morning, middle of the day or during the night, every call is handled in the same professional and efficient manner and once each individual call is answered, our dispatch team then direct the call to the appropriate person or department.
In addition, you have the ability to change rota lists through our dedicated client portal. During the bank holidays, Christmas and other specific times of the year you can override your set rota list easily and quickly.
The call volumes for each business differ and we are set up to answer calls every few minutes or every few months. Call packages are designed to your specific business needs and our charges don’t increase whatever the time of day.
Pick from any of the following core services to find a plan which ticks all the right boxes:
24/7 supportThe bread and butter of our service – your callers will receive round-the-clock action, advice, and support.
Call follow-upWe’ll provide follow-up calls to ensure customers were left satisfied with the service they were provided.
AuditsIf you’re looking to audit your own service, we can provide a full escalation audit trail to make the job easier.
Call logWe keep a detailed log of all calls taken, which helps you audit and adjust your services accordingly.
Notifications & alertsIf you so wish, you can sign up for notifications and alerts to help you stay on top of every emergency situation.
Call outs & DispatchWe’ll contact you if anyone needs immediate support. That means you get the necessary workers to them, as soon as possible.
24/7 supportThe bread and butter of our service – your callers will receive round-the-clock action, advice, and support.
Call follow-upWe’ll provide follow-up calls to ensure customers were left satisfied with the service they were provided.
AuditsIf you’re looking to audit your own service, we can provide a full escalation audit trail to make the job easier.
Call logWe keep a detailed log of all calls taken, which helps you audit and adjust your services accordingly.
Notifications & alertsIf you so wish, you can sign up for notifications and alerts to help you stay on top of every emergency situation.
Call outs & DispatchWe’ll contact you if anyone needs immediate support. That means you get the necessary workers to them, as soon as possible.
— Nigel Filmer, Incorporate Solutions Limited
View testimonialWe’ve worked with both small enterprises and household names to provide bespoke, round-the-clock, reliable emergency answering services for years. Our longevity means we have one of the best reputations in the business – scoring 4.9 out of 5 on TrustPilot reviews.
We work with a diverse range of businesses in industry sectors where specific issues need to be logged and acted on, for example IT support, air conditioning, heating services, lift maintenance and property management.
"I have been using JAM for 6 years now, always been happy with their speed and service and know that when my customers call they're in good hands till I can call them back. This has save me so many possible missed sales, using Jam for me is a no brainer for me and keeping my business running smoothly."
Paul Constable – Buggy Parts Direct
"We have found this company very good in setting up our out of hours call out services.
The system seems to be user friendly and the service provide is cost effective compared to other companies offering this service."
Andy Micklethwait – Holborn
"I have genuinely used lots of people to help out and I have to say that these guys are quite simply the very BEST! Make no hesitation when looking for someone to help your business. They are professional, polite and above all else, efficient! I am never leaving!"
Derek Ludlow – McBarron Wood
Get in touch today to get a tailored quote for your business. Reach out to us via telephone or email, and we’ll get back to you to discuss how our bespoke virtual receptionist service can help you.
We pride ourselves on the versatility which our service offers. We’re able to provide emergency callout, helpdesk, and emergency support for customers in a wide variety of industries and sectors.
We’re proud to say we are the longest-running answering service in the UK. We first started JAM all the way back in 1977. Back then, the service was tailored to musicians who were missing out on bookings because they didn’t have a dedicated receptionist. We’ve evolved a lot since then, and now cover all manner of industries – small and big, national and global – in need of a dedicated call handling service and emergency response answering services.
A combination of experienced staff and technology. Our proprietary call handling software is purpose built to handle complex call flows and engineer callout/dispatch.
We’ve been operating for 45 years and have several staff members with us for over 2 decades. That’s a lot of callout and dispatch know-how!
No one wants to be known as a business who isn’t there when their customers need them. With your phone lines covered 24/7, you can establish yourself as a company who is on-hand to solve problems quickly.
JAM operates 24/7. Every minute of every day. That means no matter when someone gets in touch with us with an emergency, we’ll be on hand to take the appropriate course of action.
We provide all staff with a detailed introduction to the businesses we service. While they won’t have the same depth of knowledge as yourself, they will be able to answer basic questions about policies, terms of service, and the core support you offer. More complex queries will be diverted to you, to answer when you have the time to do so.
A typical setup time for an emergency callout service involving rotas and escalation procedures will be anywhere between 3-5 working days. This will depend a lot on the amount of testing required to guarantee you the best level of service, as well as the complexity of your needs.
Yes. We’ll assign an account manager to you during setup to ensure everything runs smoothly, and the appropriate testing is carried out. After that you will have constant access to a shift manager, if you have any general enquiries.
There are a number of ways we reach out to your business with information. Some of the most common include:
This is something you can discuss with us ahead of time, in order to make communication between us and you seamless.
No. We operate on rolling, monthly contracts. These give you the chance to make the most of seasonal trends, or sudden shortages of staff, without feeling like you have to commit for a year or more. Make sure to check out the different package types to find one which works best for you.
— Graham Turrell - Dilligent Eye
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Get a dedicated team of specialist PAs to answer your calls 24 hours a day, 365 days a year. Industry-leading telephone answering for every business, fair pricing & no long contracts.
Rapid co-ordination and deployment of your mobile workforce with our 24 hour Telephone Answering Call-Out Service. Emergency response & helpdesk support.
Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.
Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, Appointment booking & more.
Enhance your business presence without the cost of a physical office. Mail forwarding, meeting rooms and registered addresses at extremely competitive prices.
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