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Delivering world class experiences. Metrics every SME should understand.

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Core Services

24/7 Virtual Receptionist Service

Get a dedicated team of specialist PAs to answer your calls 24 hours a day, 365 days a year. Industry-leading telephone answering for every business, fair pricing & no long contracts.

Emergency Response Answering Service

Rapid co-ordination and deployment of your mobile workforce with our 24 hour Telephone Answering Call-Out Service. Emergency response & helpdesk support.

Specialist Services

Outsourced Call Centre

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Bespoke Call Handling Services

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, appointment booking & more.

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Virtual Office Services

Enhance your business presence without the cost of a physical office. Mail forwarding, meeting rooms and registered addresses at extremely competitive prices.

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Customer Services KPI’s
Delivering world class experiences. Metrics every SME should understand.

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Guides and resources

40+ Facts About AI In Customer Service

As the capabilities of AI improve, many businesses are exploring how it might augment human input in customer-facing roles. Here's what you need to know.

Encouraging Responsible Screen Time

Discover the ultimate guide to fostering employee well-being through responsible screen time practices. Uncover the secrets to maintaining a healthy digital balance in the workplace, empowering your team to boost productivity, reduce burnout, and enhance overall happiness.

Customer Services KPI's

Delivering world class customer experience. Metrics every SME should understand.
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Bespoke
Call Handling Services

When it comes to call handling services, we don’t believe that one size fits all. Every script we build is bespoke and built around your exact requirements.

A bespoke approach to your company’s call handling process

It’s important you get the exact support you need for your business to thrive. That’s why our bespoke virtual receptionist service will be unique to you. You can choose from a variety of services, all tailored to ensure you provide the highest level of customer support for your business.

You can choose to include any of the following in your package:

We’ll pick up any calls and give you the chance of answering it or not. We also don’t charge connection fees if you do decide to chat with your caller.

At the core of our service is the ability to take high-quality messages and clearly relay them back to you.

We’ll instantly respond to any leads you receive via web or email.

We give customers a channel through which to place orders, 24 hours a day, 7 days a week.

Our virtual receptionists are able to freely answer any queries relating to your business. That means no more bitty administrative calls for you.

We support the load during peak hours, or when you have staff shortages.

Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Our highly trained, experienced and committed operators understand how to handle and service your calls as well as being aware of the nature of critical and urgent communication.

Whether you need a UK local number, national phone number, or anything in between, get a feature rich virtual phone system all for a low monthly fee of £5-£10/month.

Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

We’ll pick up any calls and give you the chance of answering it or not. We also don’t charge connection fees if you do decide to chat with your caller.

At the core of our service is the ability to take high-quality messages and clearly relay them back to you.

We’ll instantly respond to any leads you receive via web or email.

We give customers a channel through which to place orders, 24 hours a day, 7 days a week.

Our virtual receptionists are able to freely answer any queries relating to your business. That means no more bitty administrative calls for you.

We support the load during peak hours, or when you have staff shortages.

Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Our highly trained, experienced and committed operators understand how to handle and service your calls as well as being aware of the nature of critical and urgent communication.

Whether you need a UK local number, national phone number, or anything in between, get a feature rich virtual phone system all for a low monthly fee of £5-£10/month.

Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

"We have tried using a few call handling services in the past, and have been using JAM and their answer service for nearly 10 years now as both an overflow and out of office call handling facility. We cannot fault the service and the team at JAM always act professionally and courteous towards our clients and prospective clients when taking messages for us. The online dashboard is clean and easy to use, and makes a great addition to their operation."

— Nigel Filmer, Incorporate Solutions Limited

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Get a bespoke call handling quote

Get in touch today to get a tailored quote for your business. Reach out to us via telephone or email, and we’ll get back to you to discuss how our bespoke virtual receptionist service can help you.

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