JAM Media Response Wins 2008
CAM-X Award of Distinction

JAM Media Response, of Borehamwood, Hertfordshire has been honored with the prestigious Call Centre Award of Distinction by the International Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized JAM Media Response for their outstanding achievement at their 44th Annual Convention, held recently in Huntsville, ON.

The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of their professional Call Centre Agents.

After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.

“The Call Centre Award of Distinction recognizes those companies that have achieved best practice standards for complex Call Centre applications. These include e-Commerce, call flow scripting, and process driven operations,” says CAM-X president Casey Smit. “The Canadian Call Management Association congratulates the management and staff of JAM Media Response for their significant achievement.”