JAM Wins ATSI Call Centre Award of Excellence 2008

JAM Media Response has been honoured with the prestigious 2008 Call Centre Award of Excellence. The award is presented by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call centre services including telephone answering and message delivery. JAM was presented with the award at ATSI's 2008 Annual Convention.

After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

"The Award of Excellence is a 'mystery shopper' program that provides independent testing for quality assurance in customer service levels." says ATSI President Allan Fromm. "We congratulate JAM for their achievements."

ATSI extends its congratulations to the staff of JAM on their proven quality service to the customers.