Established in 1977

The UK's longest running and highest rated answering service.

JAM is an award-winning telephone answering company with an enviable industry standing and an unrivalled reputation for excellence.

Customer Experience As a Service

Established in 1977 by Jackie Ann Millman to service the needs of musicians who were losing bookings due to missed calls, JAM has evolved over the years and developed into a comprehensive, technologically advanced business capable of servicing clients on a local, national and global scale.

We operate 24 hours a day 7 days a week and your calls are answered by highly trained, experienced and motivated staff. We do not outsource unsociable hours call handling to lone homeworkers – in fact some call centres outsource their out-of-hours calls to JAM – and we can offer you the same level of service at 3am as we do at 3pm.

JAM in numbers

46 Years in business

Over 70 million calls handled

The Number one rated answering service

A history of JAM (and Telecommunications)

March 7, 1876: The telephone is invented

29-year-old Alexander Graham Bell receives a patent for his revolutionary invention: the telephone.
Graham Alexander Bell

May 2nd, 1977: The birth of the telephone answering service industry

JAM is born. 101 Years after the invention of the telephone, the world’s first business call answering service is founded by Jackie Ann Millman to service the needs of musicians who were losing bookings due to missed calls.
JAM Virtual PA

1983 – The “mobile phone”

The first handheld phones hit the market. They are ginormous and expensive, call quality is poor and you can’t even play snake yet.
giant early mobile

Late 80’s – Early 90’s – JAM service continues to grow

As the late 80s and early 90s progressed and businesses realised the need for EVERY call to be answered and handled efficiently and professionally, our client list grew to include SMEs, blue-chip corporates and government agencies.

April 30th, 1993 – The world wide web

Computer scientist Tim Berners-Lee unleashes the World Wide Web, transforming human interaction and collaboration forever.
clunky old computer

2022 – The death of the phone?

For the fourteenth consecutive year, experts predict the death of the phone as a communication channel. This was the year that digital channels would take over and millennials worldwide would shun all telephone activities. Despite the death knell for the telephone, JAM sees call volumes rise to record levels as clients continue to outsource call handling. JAM celebrates it’s 70 millionth call.

See why our customers love JAM

Get In touch

Don’t worry this won’t be a sales call, we’ll just learn a bit more about your business and how JAM can help.