Telephone Answering Service

Your clients want you round the clock. If you’re not available, your competitors will be…

You’re certainly not expected to be permanently at your desk, which is why when you’re not there, JAM is. Growing your business and offering your clients a a first-class service is fundamental. JAM make sure you can do both.

The flow of information and leads is a vital element of any successful business and if you work with JAM, we will ensure that your business never misses a telephone call and you can maintain the flow of leads and information into your business.

Established in 1977, JAM is the most established and experienced telephone answering service company in the UK with close to 40 years’ experience serving businesses and organisations of all sizes, and many of our dedicated staff having been with the company for more than 10 years.

Our service is comprehensive yet deceptively simple and as we said, our aim is to maintain the flow of information into your business whether you’re busy or otherwise engaged elsewhere.

JAM will –

• Answer your calls in your company name 24 hours a day, seven days a week
• Aim to answer your calls within five seconds
• Handle all calls professionally and efficiently to your precise instructions

We constantly monitor performance levels with live statistics published on our website including average ring time, answer rate and quality of each call we answer for you, to ensure our Telephone Answering Service standards are maintained – and for the most part are exceeded.

Our state-of-the-art software enhances the customer experience whereby you can view what our operators view on-screen and you can also use a number of important features to improve call flow – including the identification of ‘cold callers’ and validating repeat caller details.