31 JAM Packed Facts

After 31 years in business, we thought it would be fun to ask 31 different JAM employees for an interesting fact about the company. We hope you find the following both informative and interesting.

Jackie Founder and MD, 32 years at JAM
I started JAM from my kitchen with 2 phones,2 notebooks and 1 toddler who is now the Ideas manager

James Ideas Manager, 31 years at JAM
My best idea in 2008 was the new call packages available on PureJAM.

Gale Accounts, 27 years at JAM
I began my career at JAM working as an operator in the garage of the founders house.

Terry Fulfillment Manager, 27 years at JAM
As well as the foundation of JAM in 1977, Liverpool were crowned Champions of Europe, Star Wars hit the cinema screen, and perhaps more relevant the first telephone with buttons was invented.

Julie Quality Control Manager, 16 years at JAM
My Quality Control Team listened to 1,698 calls in 2008, and counting.

Nigel Accounts, 16 years at JAM
A former JAM client is a previous winner of a popular reality show on ITV, and we also took orders for a former Heavyweight Boxing Champion.

Tracey Operations Manager, 14 years at JAM
Our longest existing client started with JAM in November 1988.

Brian IT, 10 years at JAM
Replacing a large % of our older servers with a Virtualised Server setup in 2005 not only improved our reliability, but it saves 18,000kg of CO2 per year!

Jane W Shift Manager, 10 years at JAM
In one month during 2006 we took over 7000 credit card orders for one client.

Sandra Shift Manager Assistant, 10 years at JAM
In 2006 we booked 14,208 diary appointments for one client alone.

Alison Junior Shift Manager, 10 years at JAM
I started out as the office cleaner eight years ago, now I am a junior shift manager and also operator of the year (2006).

John IT, 10 years at JAM
We have taken close to 15 million calls since the beginning.

Karen Shift Manager, 9 years at JAM
We have at least 15 members of staff that have been here longer than 7 years.

Katie Training Assistant, 8 years at JAM
I ensure all staff both old and new receive in-depth training for all our clients.

John Fax Broadcasting Manager, 7 years at JAM
JAM were deeply involved with the creation and development of the FAX preference service together with the direct marketing association.

Phil Fax Broadcasting Designer, 6 years at JAM
Since its creation, Central Messaging, the FAX Broadcasting arm of JAM has sent over 100,000,000 promotional faxes for clients.

Nicholas Dispatch assistant, 6 years at JAM
The fulfilment department works very closely with the call centre, so all products, letters and brochures leave our office the day the call comes in (as long as before 4pm).

Scott IT assistant, 6 years at JAM
We use systems that have been consistently developed and designed in-house by our own tech team to meet the needs of our clients.

Roxanne Shift Manager Assistant, 4 years at JAM
Satisfied customers often give us samples of their products as a thank you. My particular favourite is the constantly stocked ice cream freezer!

Justine Operator, 4 years at JAM
Between 1st August and 9th September my response time is 4.63seconds, which is 7th out of 51.

Jane Training Manager, 4 years at JAM
25% of JAM staff have been introduced to the company via a family relative.

Natalie Operator, 3 years at JAM
I have an average call rating of 9.7 in 2008.

Dipa Operator, 3 years at JAM
I won the 2007 JAM Operator of the Year award.

Jenny Operator, 3 years at JAM
I have a 100% success rate in 2008 with all my answer demo calls resulting in clients signing up.

Sharon Shift Manager Assistant, 2 years at JAM
Our trophy cabinet consists of three awards won in the last 12 months.

John Sales Manager, 2 years at JAM
The PureJAM platform allows me to update my status for the operators to see in real time, from anywhere in the world.

Gemma Operator, 2 years at JAM
Each JAM operator undergoes three weeks of intensive training in the Training room away from the main call centre before answering calls.

Sarah Operator, 8 months at JAM
One week after completing my training, I took 2 award of excellence calls. Fortunately they were virtually perfect....phew.

Gemma Operator, 5 months of JAM
I started at the same time as the launch of Answer.co.uk which has so far had close to 7000 messages.

Natalia Quality Control assistant
5 months at JAM
The first ever client signed at JAM was a freelance musician violinist who played with various London Orchestras.

Ella Toddler, 2 hours at JAM
I am the latest member to join the JAM team, my role is to look cute and smile when smiled at. Mention you laughed at this fact and we will give you 50% off your set-up fee (more a reward for reading all 31 facts)