Note for Existing Customers:
For common questions and answers such as "I've forgotten my password" please see the user FAQ.

Who are we?

Established in 1977 to service the needs of musicians who were losing bookings due to missed calls, JAM has evolved over the years and developed into a comprehensive, technologically advanced business capable of servicing clients on a local, national and global scale.

What do you do?

JAM has three services including Answer.co.uk (PAYG message taking) and pureJAM (virtual receptionist). Our main JAM service caters for companies requiring a more bespoke service, whether it is customer service or call outs.

What are your opening hours? Are you genuinely a 24/7 service?

We are a genuine 24/7 service (including bank holidays). If your line is diverted, we will always answer your calls.

Will I receive my own dedicated number?

As part of the service we can provide an 0208 number (or an 0207 at your request). This number is unique to your company and any number diverted to this number will then be answered in your company name.

What information will you take?

This is determined by the client and how calls need to be handled. After four decades of answering calls we have seen pretty much every scenario a client can put to us. We will use our experience to assist with the process to ensure calls are then handled in the most efficient and professional manner.

How long does setup take?

We normally suggest 3-5 working days for setting up your JAM account, although this will very much depend on the complexity and the amount of testing required.

How does the billing work?

Our pricing starts at £95 per month management fee plus 90p per minute on the calls. Invoices are generated on a monthly basis including your management fee, call time and patched time plus VAT. Real time access to your billing is available within the portal.

How do you know how to handle the calls?

Setup is done by yourself online so we just follow your instructions, answering in the company name and following the screen as per your requirements. On the PureJAM service, you can also create usernames with individual instructions such as call patching (transferring), and taking a message.

How do I divert my calls to you?

Please speak to your phone provider for instructions on how to do this. However, it’s usually just entering a code and then our divert number. BT divert instructions are online, otherwise your provider will be able to help.

What is the contract term?

JAM works on a rolling monthly contract.

This all sounds great – how do I sign up?

You just need to click on the Sign Up button and fill in your information. We then send across a username and password to your portal login. We will then contact you to discuss your account requirements. Once setup the account and paid the first invoice, everything will be live and ready to go.

What level of support do you provide? I need some help setting up the service.

As a JAM client we will assign an account manager to assist during the setting up process. They will ensure the account is setup correctly and tested before going live. You will then have access to a shiftmanager at anytime should there be any general queries. Please note that we do require any changes in writing so would need to email sales@jam.co.uk.

Is there a set up fee?

If you sign-up online there is no setup fee.

How do I cancel the service?

If you would like to cancel the service, you just need to send an email across to sales@jam.co.uk and accounts will then sort any final payments. The notice period is 30 days.

What if I want to refer another customer to you?

Great! Thank you very much for thinking of us. To receive an affiliate credit for this, please ensure you send across your unique links found on the Admin Checklist in the portal. Once they sign up with the link, you will both receive £5 in your account and you will receive 5% of all their top-ups for the time they are a client. See our referral scheme for more information.
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