24/7 Emergency Callouts

Our highly trained, experienced and committed operators understand how to handle and service your calls as well as being aware of the nature of critical and urgent communication.

  • 24/7 call handling from our UK based call centre
  • Online access to messages and rota for instant amendments
  • Tailored Call Packages to suit your call volumes

We work with a diverse range of businesses in industry sectors where specific issues need to be logged and acted on, for example IT support, Air Conditioning, Heating services, lift maintenance and Property management.

Our clients are long-standing – many have been with us for two decades or more – and we still have some of the same staff fielding their calls, setting up accounts and handling operations.

Early morning, middle of the day or during the night, every call is handled in the same professional and efficient manner and once each individual call is answered, our dispatch team then direct the call to the appropriate person or department.

In addition, you have the ability to change rota lists through our dedicated client portal and during the bank holidays, Christmas and other specific times of the year you can override your set rota list easily and quickly.

The call volumes for each business differ and we are set up to answer calls every few minutes or every few months. Call packages are designed to your specific business needs and our charges don’t increase whatever the time of day.

We are available at your convenience to discuss your precise requirements

Award Winning
Our company and our operators have won multiple awards
Established in 1977
We've been answering calls since 1977, making us the longest established answering service in the UK
Online Account Settings
You have total control of your account via your online control panel
Messaging Options
You can choose to have the call details sent via SMS/Email or your online portal
24 Hour
We operate 24/7/365 and we don't charge you more for calls outside normal hours
UK Based
All your calls will be answered by our UK based operators
Dedicated Number
Divert your calls to the dedicated number we give you. We can also supply a local or 0844 number